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Has e-Commerce Been Replaced with f-Commerce? Exploring Facebook Commerce

By sss4success 1 Comment

Facebook + CommerceWith a purported 700+ million users, spending upwards of 700 billion minutes per month, with at least 130 friends, in the form of 90 pieces of published content per day, Facebook is now a formidable component of how people spend their time online and via mobile devices.  The relaxed, word-of-mouth social networking site has become a key place for businesses to market their wares and connect with their stakeholders, and it has spawned a new phenomenon that’s been given its own term “f-Commerce” (short for Facebook Commerce).

The actual Facebook + Commerce mission is about “helping commerce partners use Facebook to create social and personalized shopping experiences” by sharing best practices and tools to help businesses increase registration and conversions, drive referral traffic, and deepen user insights on your site.  Over the next few blog posts, I will break down in real terms, the potential that you have as a small business for using Facebook as a sales medium.

Specifically, we’re going to look at the four (4) type of Facebook Commerce that are out there:

  1. The Facebook-Facilitated On-Site Selling Method
  2. Facebook-Initiated Selling
  3. Complete Selling through Facebook
  4. iFrames vs. Facebook Apps

Come back each week as we explore each topic.

Have you tried f-commerce (Facebook Commerce), what’s been your experience?

Filed Under: Facebook, Online Marketing, Small Business, Social Media, Technology Tagged With: commerce, e-commerce, f-commerce, marketing, selling

Social Media Secrets You Learned in High School

By sss4success 2 Comments

Social Media Secrets You Learned in High SchoolBill Murtha had an excellent guest post article on Jay Baer's Convince & Convert called Secrets of Social Media You Learned in High School.

In it, Bill talks about the 5 things most of us learned in high school and how that translates into what we know today about social media and how you can get it to work for your company.

Here are Bill's 5 lessons with a bit of my own logic peppered in (feel free to travel over to Jay Baer's Convince & Convert read the entirety of Bill's post):

  1. Cliques and groups define you: Here Bill talks about the importance of knowing your audience, what they're thinking, and how you can connect to what's important and relevant to them. In the social media sphere, this adage is very true, as you have to feel genuinely connected to your audience in order for them to embrace you and your message and share it with their network.
  2. Word spreads fast (True or not): The bottom line here: Word spreads fast. I always like to tell people that Social Media is like the "Word of Mouth Marketing" of 30 years ago, only taken up a few 1000 notches with technology.  Now, instead of being able to reach 4-5 people with your opinion in minutes, you can reach 200-1000 in a matter of seconds (and at times, in 140 characters or less).  Online reputation companies are cropping up fast, but not faster than the speed that bad news travels (and stays) in the online world.
  3. Friends want to hang out with other friends: People like to hang around people that are like them. The great thing about social media is the ability to find a kindred spirit across the globe that has your same love of all things from Bono to embroidery.
  4. You can't be a friend without being a friend: Engagement is key here. In order to get "the social media world" to work for you, you have to work for it.  I like to follow a 7-to-1 (them-to-me) promotion model on throughout my social media strategy.  I find that by promoting others, and adding to the conversation, I also meet other like-minded people who are not just interested in what I have to say, but also the interesting things I've promoted from others that share our taste.
  5. You can try to belong to a bunch of groups (but you can only really belong to as many groups who allow you to join): I think this relates to engagement and being a friend as stated in #4. We all have a finite amount of time and resources, and as such, we should all be working to maximize those by engaging in activities that are worthwhile for us both personally and professionally. For this reason, it makes sense NOT to join EVERY group we come across that piques are interest, because ultimately we won't have the time devote the attention needed to nurture those relationships. You can try barging your way into many places, but the true testiment to your acceptance is your ability to be embraced by the members, and in social media, that means not just having a high number of friends, fans, followers, subscribers, and connections, but having a high rate of engagement, where you interact with your varied stakeholders and do all that's necessary to continue to faciliate your relationship.

Kindra Cotton, Small Business Survival Specialist

Filed Under: Small Business, Social Media, SSS for Success Tagged With: engagement, interaction, making social media work

Mobile Technology and Small Businesses

By sss4success 3 Comments

Mashable recently published a great Infographic showing How Small Businesses Are Using Mobile.

Given the integral part that smartphones and mobile media play in our small business operations, this infographic tells a great story about how small businesses are using mobile technology to keep their businesses running.

By the way, this infographic come was provided by Intuit and design shop Column Five.  The image below is rather small, so if you want to really peruse it, it's best to head to their site, or over to Mashable.

How Small Businesses Are Using Mobile [INFOGRAPHIC]

Filed Under: Mobile Technology, Small Business, Social Media, Technology Tagged With: Infographics, Mashable, small business survival

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