Social Media Management

I use HootSuite to help me manage my company’s social media. I started off using their free version years ago, and over time, as they began to offer more value to their users, HootSuite instituted both free and paid versions. Initially, I was reluctant to move over to the “paid version”, because I’m always skittish of companies that start free, then pare down their services and offer paid options once they get popular. However, I found that HootSuite didn’t do this. Yes, they limited the number of social networks you can have on free accounts, but that was a good thing because it helped to separate the smaller microenterprises from bigger businesses that have a need to manage multiple networks and have team members. Even now, HootSuite’s FREE offerings are a great deal and ideal for newcomers to social media looking to get a handle on managing their profiles (with it comes ad-supported Free Social Analytics, up to 5 Social Profiles, and 2 RSS/Atom Feeds). What I learned after using HootSuite for quite some time, is that there are three (3) Reasons to Upgrade to HootSuite Pro right now:

Google Analytics and Facebook Insights: HootSuite offers Google Analytics integration along with Facebook Insights to show you information about who engages with your Facebook page through LIKES, post feedback, and other analytics. Quick Analytics provides a great way to get a snapshot of the last day, week, or month, and Custom Analytics lets you monitor the success of your social media efforts over 30 analytics modules published into printable reports that you can share.
Unlimited Social Profiles and RSS/Atom Feeds: If you’re managing multiple brands or have several company social profiles of your own, the ability to add them all to your HootSuite Dashboard is awesome! At one point, I was actively managing 15 different profiles, and one of the ONLY ways to do that successfully, without having to log in/out of various platforms all day, was to use HootSuite. Plus, having only ONE location to log into for social media management just makes life easier and saves me time. This is well worth the $6/month for HootSuite Pro.
Bulk Message Scheduling: With a HootSuite Pro account, you have the ability to Bulk Schedule up to 50 messages at a time using the bulk upload tool. With a specially formatted .CSV file (made through Excel or your Spreadsheet Software in the format of: DD/MM/YYYY HH:MM,"MESSAGE","URL"), you simply select a social profile and upload the .CSV file and HootSuite will deliver accordingly. I like this option because it gives me the opportunity to keep a constant stream of content on my social media profiles. I use this to augment my other social networking activities, but it’s good that there’s a safety net on days when I can’t actively produce new content. It takes me about one long afternoon every 2 months to generate a list of interesting article I’ve collected and want to share. Doing so helps me stay abreast of developments in my field, and aids me in promoting others and using social media to spread useful information to all interested parties. Also, periodic review of my bulk scheduled messages’ analytics tells me what the “hot topics” are, and helps guide me towards what kind of content I should consider for future blog posts.

HootSuite Pro is definitely the best $6/month investment I’ve made in a long time. You should try it!

Are you using HootSuite?

Time and money are two things that are rarely in infinite supply, thus the following five (5) strategies are provided to show you How to Manage Social Media on a Limited Budget:

Managing Social Media — Image from hotsocialbuzz.com

Step 1: Know Why You’re Using Social Media. It’s best to have a clear vision as to why you’re using social media and know what objectives you hope to achieve in the social networking space (e.g. to listen, participate in, lead, and be guided by the invisible hand of digital social conversation). Step one is a great time to review your Social Media Marketing Plan that lays out exactly how social media outlets will be used to drive traffic to your website/blog, generate interest in your content, produce leads for new customers, and provide ways to keep existing customers actively engaged through your social networking activities. Doing so will ensure that you don’t waste the limited time and resources you do have “barking up the wrong social media tree”.

Step 2: Listen. In real life, you’d rarely jump into a conversation in progress without taking the time to become well-versed in the topic being discussed. The same principle applies when it comes to participating in social media. In order to effectively gauge how you can provide useful content to the already overcrowded social media space, it is important to listen intently and purposefully to what’s been said about your brand, your industry, and your competitors, in addition to keeping up with the latest news and trends that may effect your long and short-term business planning. Subscribe to your favorite publication’s RSS feeds using Google Reader. Better yet, take the time now to review this brief tutorial to learn what RSS feeds are and how you can use them: http://youtu.be/f5lJ-fcDDAI

You can save yourself the time and energy of surfing the web, by bringing the web to use via RSS feeds, which can deliver the top news that you’re actually interested in. The last part of the listening step is to set up Google Alerts and Social Mention for you, your company, and other relevant keywords that can help you keep your finger on the pulse of what’s been said on the web and via social networks.

Step 3: Use Your Tools Wisely. Trying to manage several social media sites as one person or a small department can certainly become a cumbersome chore, especially after you’ve incorporated 2 or more outlets. Great tools like Tweetdeck and HootSuite provide excellent ways to monitor your social networks in a column-based format, which you’ll find particularly helpful for managing multiple streams of information. Tweetdeck is a free application that you can download and install on your computer/mobile device, whereas HootSuite is a web-based application that offers similar functionality through both free and low-cost versions. As with most things, the paid version of HootSuite offers more extras, but you should only consider these extras if you can see where you can derive a direct business utility from them. This blog post talks more about HootSuite Pro (the paid version) and gives a bit more information about it.

Step 4: Learn From the Story Your Analytics Are Telling You. Review the web analytics for your website or blog and look at what they tell you about your content and your site design. Specifically, look at where your traffic is coming from and what keywords and phrases people are searching for to get to your site. Note which pages/posts people visit most often and how much time they spend there. This can help you as you re-design your site, or it can aid when you look for new content to create.

Step 5: Survey Your Customers. At some point, you will want to take a direct assessment of how we’ll you’re doing from your customers. Provide a brief 3-5 question survey to find out how what you’re doing right, where you can make improvements, and what suggestions or questions your customers may have. It’s a great way to get feedback and let your customers know you’re focused on meeting their needs. (Please take a few moments to fill out our brief survey).

Performing each of these tasks takes a dedicated effort, however once you get the hang of how all these steps work in conjunction together and how you can use tech tools available to make your time more productive, you’ll find that managing social media on a limited budget is a lot easier than you think.

What tips or tricks do you have for managing social media on a limited budget?